Wholesale terms for B2B orders of cutting and grinding wheels.
All orders are confirmed in writing before production. Please review your proforma invoice carefully for product specifications, quantities, prices, packaging and delivery terms.
If products arrive damaged or do not match the confirmed specifications, please contact us within 7 days of receipt with photos and order details. We will review the case and offer a replacement, repair or refund at our discretion.
Because abrasive products are safety-critical and often customized, we do not accept returns for buyer's remorse or incorrect ordering. Returns are only accepted for defective or incorrectly shipped products, subject to written approval.
Please inspect goods upon receipt and note any visible damage on the delivery receipt. Claims for shipping damage must be supported by the carrier's damage report and photos.
Approved refunds are processed within 15 business days after the returned goods are received and inspected. Shipping costs for approved returns are borne by us; shipping costs for non-approved returns are borne by the buyer.
For any return or quality issue, please email info@ruicut.com with your order reference and supporting documents.